Welcome to ZenVista's Privacy Policy. We operate zenvista-vn.com, a specialized platform focused on machine learning applications in financial model evaluation. This policy explains how we collect, use, protect, and share your personal information when you interact with our services.

ZenVista is committed to protecting your privacy and maintaining transparency about our data practices. This policy applies to all users of our platform, including visitors, registered users, and participants in our educational programs.

By accessing our website or using our services, you acknowledge that you have read and understood this privacy policy and consent to the data practices described herein, subject to applicable Philippine laws and regulations.

We collect various types of information to provide and improve our services. The information we gather falls into several categories:

We collect this information through various means including direct input from users, automated tracking technologies, third-party services, and cookies. All collection methods comply with Philippine data protection regulations.

Your information serves multiple purposes in delivering our educational services and improving your experience:

• Service Delivery: Processing course enrollments, tracking learning progress, providing personalized recommendations, and facilitating communication between instructors and students.
• Platform Improvement: Analyzing usage patterns to enhance course content, optimize platform performance, and develop new features that better serve our community.
• Communication: Sending course updates, important announcements, technical notifications, and educational content relevant to your interests and enrollment status.
• Support Services: Responding to inquiries, troubleshooting technical issues, and providing customer assistance when needed.
• Legal Compliance: Meeting regulatory requirements, preventing fraud, ensuring platform security, and protecting the rights of our users and organization.

We never sell personal information to third parties for marketing purposes. All data usage aligns with the original purpose for which it was collected or as subsequently authorized by you.

ZenVista works with trusted partners and service providers to deliver our educational platform. We share information only when necessary and under strict confidentiality agreements:

• Educational Partners: Course instructors and academic institutions may access student progress data for legitimate educational purposes and certification processes.
• Technical Providers: Cloud hosting services, analytics platforms, and payment processors that support our infrastructure receive only the minimum data necessary for their specific functions.
• Legal Requirements: We may disclose information when required by Philippine law, court orders, or government regulations, or to protect our legal rights and user safety.
• Business Transfers: In the event of a merger or acquisition, user data may be transferred to the acquiring entity under equivalent privacy protections.

All third-party partners are contractually obligated to maintain the confidentiality and security of your information. We conduct regular reviews to ensure compliance with our privacy standards.

Under Philippine data protection laws, you have several rights regarding your personal information:

• Correction Rights: Update or correct inaccurate personal information through your account settings or by contacting our support team.
• Deletion Requests: Request removal of your personal data, subject to legal retention requirements and legitimate business interests.
• Processing Limitations: Restrict how we use your information in certain circumstances, such as when accuracy is disputed or processing is unlawful.
• Objection Rights: Object to processing based on legitimate interests, including direct marketing communications.
• Consent Withdrawal: Withdraw previously given consent for specific data processing activities where consent was the legal basis.

To exercise these rights, contact us using the information provided at the end of this policy. We will respond to legitimate requests within 30 days and may require identity verification for security purposes.

Protecting your information is a fundamental responsibility. We implement comprehensive security measures across our platform:

• Encryption: All data transmission occurs over secure HTTPS connections, and sensitive information is encrypted both in transit and at rest using industry-standard protocols.
• Access Controls: Strict authentication requirements, role-based access permissions, and regular access reviews ensure only authorized personnel can access user data.
• Infrastructure Security: Our hosting providers maintain SOC 2 compliance, regular security audits, and 24/7 monitoring for threats and vulnerabilities.
• Employee Training: All team members receive privacy and security training, sign confidentiality agreements, and follow established data handling procedures.
• Incident Response: We maintain detailed incident response procedures and will notify affected users promptly in case of any security breach.

While we implement robust security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks and maintain user trust.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws:

• Account Information: Maintained while your account remains active and for up to 3 years after account closure to support potential reactivation and resolve any disputes.
• Learning Records: Course completion data and certifications are retained for 7 years to support credential verification and educational record requests.
• Financial Records: Payment and billing information is kept for 5 years to comply with Philippine accounting and tax regulations.
• Communication Logs: Support conversations and user correspondence are retained for 2 years to maintain service quality and resolve follow-up issues.
• Technical Data: Analytics and usage logs are typically retained for 18 months unless required for longer periods to ensure platform security and performance.

Upon expiration of retention periods, we securely delete or anonymize personal information using industry-standard data destruction methods. Users may request earlier deletion subject to legal and contractual obligations.

ZenVista operates primarily within the Philippines, but some of our service providers and partners may be located in other countries. When we transfer your data internationally:

• We ensure adequate protection through standard contractual clauses and data transfer agreements that meet Philippine regulatory requirements.
• Partner organizations must demonstrate equivalent privacy protections and comply with applicable data protection laws.
• Transfers occur only when necessary for service delivery, and we minimize the scope and duration of international data processing.
• Users are notified of significant changes to international transfer practices through policy updates and direct communication.

We regularly review our international partners and transfer mechanisms to ensure ongoing compliance with evolving privacy regulations and maintain the highest standards of data protection.

Our platform uses cookies and similar technologies to enhance user experience and analyze usage patterns:

• Essential Cookies: Required for platform functionality, including user authentication, session management, and security features. These cannot be disabled without affecting core services.
• Analytics Cookies: Help us understand how users interact with our platform, identify popular content, and optimize the learning experience. This data is aggregated and anonymized.
• Preference Cookies: Remember your settings, language choices, and customization preferences to provide a personalized experience across sessions.
• Marketing Cookies: Used with your consent to deliver relevant educational content recommendations and measure the effectiveness of our communications.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit platform functionality and personalization features.

ZenVista's platform is designed for adult learners and professionals seeking advanced education in financial analytics. We do not knowingly collect personal information from individuals under 18 years of age.

If we discover that we have inadvertently collected information from a minor, we will promptly delete such information from our systems. Parents or guardians who believe their child has provided personal information to ZenVista should contact us immediately using the details provided below.

Our educational content and platform features are specifically designed for mature audiences with professional or academic interest in financial technology and machine learning applications.

We periodically update this privacy policy to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes:

• Users will be notified via email and prominent website notices at least 30 days before changes take effect.
• The updated policy will be posted on our website with a revised effective date clearly displayed.
• For material changes affecting data processing, we may request renewed consent where legally required.
• We maintain archives of previous policy versions for reference and transparency purposes.

Continued use of our services after policy updates constitutes acceptance of the revised terms. Users who disagree with changes may discontinue use and request account deletion under the procedures outlined in this policy.